$50 coupon: HALLOW
First of all, if you haven't taken a ride yet make sure you use the coupon "HALLOW" to get $50 off your first ride!! Enter it right before you request a ride. Go to the Payments tab in the app and enter the coupon there. Might as well try it out since it probably won't cost you a thing!!
The app is simple, easy to use and intuitive by design, giving you important info like the driver's face, phone number, and car make and model. It's amazing how quick and seamless the entire process is. A car comes to your door within minutes of pressing a button!!! The drivers are real people, they are very polite and their cars are clean! Some even come with complimentary water, gum and candy! Even if you want to charge your phone, a lot of drivers have phone chargers at your ready!! Lyft is definitely cheaper than your average cab. After all this, I don't see why you would ever use a yellow cab again. Even if you want to get a black car on the occasional night out, it's still cheaper and more convenient than hiring your own private driver.
The customer support is also fantastic. I got overcharged on one of my trips and I didn't have to say anything more than a short comment on my driver feedback to get a full refund. I'm very happy and I hope Lyft continues to exceed my expectations in not only the app but customer service! I also prefer Lyft much more than other competitors, mainly because they have so much more supply and cars are always just a few minutes away!!!!
Lyfts Consideration to Getting Back to Customers on Issues
I started using Lyft through my family. They referred me, and even though they never received referral fees, we still continue. At first rides would come as stated; example, if it said 2 minutes, they would come in 2 minute. Then as time went on, we start to find drivers stating a time, and some would come almost 10 minutes later. Imagine this, because remember that when you are waiting, the clocks ticks, and you must be there without delay, or its cancelled and you are charged.
Ive had many drivers, and recent too, say they arrived, when they had not. Ive had drivers come with the cleanest cars, and lately with dirty exterior and interior. When riding the line, being patient, they will stop to get the other person, even though you are waiting, and then drop them first, landing me much later to my destination. Ive had drivers drive fast, almost going through lights, and looking at their phones while driving. Not acceptable.
So, while many of this concerns may just be the way life is i guess, and mishaps i must be understanding to, and maybe I'm still even learning how this all works, my ability to reach Lyft immediately, or get a call back, or reply to my concerns, to me is a major concern, poor business, and pretty inconsiderate since I've been using the service consistently for months. Maybe a little consideration in trying to fix this please. Thanks so much.
I’ve never used this kind of service before and I was a little leery, last night was my first time writing with them. They are incredible! I am legally blind so they were very helpful, kind, polite, friendly. They got me to where I was going and more, they even help me to the door and inside. This is a service that needs to continue to be used, especially by those with disabilities-visually impaired/blind. This is a very incredible, important, untapped resource that needs to continue to be used. It’s incredible and a lot of other people should be using this. Last night, I paid under $20 for around trip. It’s incredible, if you would try any other cab service they would charge you even more than that. Their rates are extremely fair and since they have projects going on you’re not wasting your money at all. It’s also very incredible and awesome that they’re also doing the round up, which is where the rounded up to the nearest dollar and the difference will go to a charity of your choice. You can even write it off as a tax deductible, most of them will tell you if they are or if they’re not. I’ll definitely continue to use their services, I’d also recommend this to anyone in a heartbeat.
If I could give four and a half stars I would. The only reason for a half star off of five is because how their scheduling works. I travel nearly every week for work and I really enjoy the convenience of Lyft to the airport (about a 35 mile ride). Since I am usually leaving the house around 3:30 am to 5:30 am I schedule my ride the night before. The problem is I never get a confirmation that a driver has accepted my route until about 10 to 15 minutes before they pick me up. Every driver has indicated that they accepted my route the night before, so why was I not notified then? I’m not looking for the specific drivers name or make of car, it would just be nice to know that a driver has accepted. Why this is important: Recently Atlanta had forecast of possible icy conditions around the time I would be leaving for the airport. But up until about 15 minutes before I was to leave I had no idea if any Lyft drives were actually working (which would be completely understandable given the weather situation). Had I been given a confirmation when the driver accepted, a lot of anxiety could have been avoided. Please update the app and procedures and I will be happy to give it five stars.
By Tiger K-The Krying King
Lyft can be a fantastic experience or it can be a nightmare. A good portion of the time their drivers are fantastic. I use single rides mostly however their share rides, when I have time, I used to use. Not anymore. Be prepared to have the driver take you way out of the way before you get to your location. It’s s simple fix . The company mainframe algorithms should be programmed to pick up rides only going in your direction. I live in NYC. That wouldn’t be hard to do. Uber does this easily. Also, I’ve encountered hostile drivers and clueless drivers who have no idea where their going. I had a driver take me, on a single ride, to JFK and go from Williamsburg all around Queens the wrong way even after I told him the route to take . 50% of the time, Arrogant and clueless drivers. For some odd reason Uber has a better screening process for their driver and they are much better informed and trained drivers who don’t gave to rely on GPS alone to get you to your destination. Lyft should consider hiring seasoned ex-NYC Cabbies instead of Cats that have no experience. Would you hire a Plumber to do an Electrician job? No, you wouldn’t. I hope for Lyft sake they step up or I will cease to continue to use them. If they implement change , I’ll be happy to continue. And get a customer help line with live operators . Get with it !!!
Order process more confusing
By Than Davenport
I’ve been using Lyft for about 2 years now and it’s a fantastic service. The latest update has done wonders for the graphic identity of the brand and it looks especially good on my iPhone X, they’ve done a good job of integrating the notch into the design that makes the whole app feel purposeful and user friendly. One thing they changed, however, and have made much worse in my opinion. They changed the order sequence from ~dropoff lovation>pickup location>size select and confirmation~ to ~dropoff location>size select>pickup location and confirmation~ this has made the buying order process much more confusing even for an experienced Lyft rider. The final order screen should always have the approximate dropoff time and the expected cost on it, in my opinion. With the latest update the final order screen simply asks you where you’d like to be picked up and honestly this makes no sense to me. The last purple button before you’re charged doesn’t even say “order Lyft” it just says “confirm pickup” which has led me to accidentally order a Lyft when all I wanted to do was check approximate times and charges for a Lyft I would be taking later in the day. I think if this aspect were changed it would round out the app perfectly and make it deserving of 5 stars.
Ride Scheduling System is Unreliable
I’m almost satisfied the Lyft app, however, requesting a ride can be so difficult for me. About five times a week, I need a Lyft to get me to my SAT tutoring session at very specific times. Initially I tried scheduling Lyfts in advance. The scheduling system is horrendously unreliable. Most of the time, drivers arrive way too early, outside of the pickup window I requested. This is inconvenient for me because my destination demands a punctual arriving time. On one occasion, I had to pay a cancellation fee because the driver waited too long for me (note that the driver arrived way before the scheduled pickup window). On the other hand, drivers plan to arrive later than the pickup window. I’ve had to turn away drivers because they were too far. My pickup window would be 15 minutes away, meanwhile, the driver would arrive in 30 minutes... As of now, I can’t even depend on scheduling. Whenever I feel like it’s the “right time” to schedule a Lyft to take me to my location, I just press the ordinary request button. Unfortunately, the calculations of ride time and scheduling are now projected onto me, which makes this feature very inconvenient to use. I have to get to a location that’s 30 minutes away, but instead I have to request a Lyft over an hour in advance.
No Easy Way To Solve Technical Problems
By Stranded in Sylvania
Never had a problem with the service until I needed to change my phone number. It’s been 48 hours in since I first started trying, with no end in sight. There is no way to contact technical support except by email, and they are not especially quick to respond. If you need something straightened out on this app in order to get a ride somewhere, you generally want to get that done as quickly as possible. First, it wouldn’t let me change the phone number until I emailed a photo of my driver’s license to someone. Very annoying, but I got through that. Then, when I actually needed a ride later, I got after confirming my pick up location that I couldn’t request one because my phone number wasn’t “verified.” However, the app won’t let me go through with that last step of confirming a two-factor text message because of some technical issue. No matter what I do, I can’t get that simple concept through to anyone at Lyft’s slow moving, probably non-English speaking support team. I’ve had two opportunities to get rides since I first started trying to get this fixed, and I’ve had to use Uber for both of them, even though Lyft has some 50 percent off deal that I wanted to take advantage of. Switching my phone number on the Uber app was totally effortless, by the way.
Have clear instructions and work flow for customers trying to schedule future rides. Honestly, it used to much easier to request a lyft for a future date. With the current home screen and user face, it’s hard to see the “schedule” touch point and doesn’t flow well at all. When I’m scheduling a future ride, I want to make that clear first thing, up front, immediately...not be lead on a scheme to accidentally request a ride for “right now” and have to pay cancellation charges. It makes lyft appear a bit shady. Uber has that title. Please revert to customer friendly, simple app services and not try to trick anyone into anything...I use lyft bc I trust it more than Uber. That trust has severely wavered with this recent update. Also a huge downfall: not having an immediately accessible service team. I needed help bc my app updated in the middle of scheduling my ride to the airport 24hrs in advance and, again, I could’t figure out how to request future ride in new update. It was imperative and down to the wire for me to request lyft and the time kept creeping forward (it wasn’t allowing me to request my trip any sooner than exactly 24hrs in advance somehow). I tried to talk to someone at lyft to no avail. I am a loyal customer and hope this message is heard! Otherwise back to old school taxis and I am your target market millenial!
Used to be better
I don’t know what’s been going on with this app, but it has been absolutely frustrating and getting worse. Today I requested a pickup, and automatically it asks if I want to be picked up at work (I’m assuming because I request there a lot), but today I was a few blocks away so I had to adjust where I wanted to be picked up. I set my current location as pickup and confirmed it. I got a notification when the driver was a minute away, I check the app, and he’s at my work. The place I made sure it wasn’t set to pick me up. So I cancelled the ride, asked for the $5 cancellation fee to be reversed, and tried again. I TRIPLE checked that my location was set probably and yet, the driver was set to pick me up at work, the wrong location. This time however, I clicked “edit pickup” and dragged the curser directly over my location, DIRECTLY, over it, clicked confirm and suddenly the cursor automatically moves a block away from where I placed it and then won’t let me change again. So I had to call my driver and give him my own directions to find me. My 10 minute trip quickly turned into much longer. I never had these experiences with Lyft before but recently they’ve been happening so often it might just be worth it to take the bus.