No negative thoughts!
I have used thredUP for the past six months and have explored every facet of the website/app. The clean out bags are shipped directly to your house in an envelope and they hold a surprising amount of items. I have sent four bags of women’s clothing, maternity clothing, shoes, swimsuits, handbags, a little bit of everything. Each bag I’ve sent in has taken approximately three weeks to process once it arrived at their facility. The payout for the items accepted is reasonable and fair. I’ve used the store credit as well as discount codes to purchase items for my daughter (toddler) and myself. I’ve returned items (which is free) and received my refund in a timely manner each time. All of the items I’ve purchased have been in great condition and I’ve worn multiple times. I tell everyone looking for great deals to check out this app before stepping out to go shopping, because most items in this site look brand new and you only pay a fraction of the cost. The only thing this organization is missing is a men’s section. My fiancé is definitely jealous when my polka dot box comes in because he knows I spent much less than he typically would at another store and I receive more items for the money that I do spend. I am a firm believer in secondhand clothing after my experience with thredUP. I’ll definitely continue to be a loyal customer!
Great Overall Experience!
I have been shopping on ThredUp's desktop website and the ThredUp app for over a year now. Shopping experiences on both platforms have been great. The process each time has been fun, easy, and seamless, and each item has arrived exactly as described. There has been a time or two I needed help from customer service (including a time where I made a mistake, not ThredUp) and customer service was very friendly and helpful both times, even helping me fix things after MY mistake...which they wouldn't have had to do. I would highly recommend shopping with ThredUp. Sometimes I see negative reviews online about selling to ThredUp based on low payout amount, however, I like that ThredUp is very transparent and gives you an estimate of what you'll receive based on brand name and condition. I would advise to check this before sending items in, and if you don't find it satisfactory, then don't sell to ThredUp. Keep in mind they do have costs associated with sending the clean out kit, assessing the items, listing the items, packaging/shipping the items, etc. Also, while you may not make a fortune, I like that the process is easy and you're able to keep these items out of landfills and de clutter. Overall, I've had a great experience with every aspect of ThredUp and would highly recommend them to a friend. Thanks, ThredUp!
lacks customer support and efficient service
By cool lady 19
the concept of the app is good but they really need to work on aspects of the website itself. first of all, communication. it's not so much about how long it takes to respond (usually 2-3 days, sometimes a week), but the responses from the team. i sent in an item that i wanted to sell and two people told me i would be paid out this day because someone purchased it. on the day of my supposed payout, i'm sitting here confused because the item is still up for sale but i haven't gotten my payout. two days later someone finally tells me that it was cancelled and put up for sale again, but only after i contacted them. why didn't i get any notification if the item was cancelled? why don't i get any notification at all regarding the item? not to mention that your customer service team seriously needs to be worked on. i talked to somebody about my experience and they didn't offer any consolation at all. just straight to the point "your item got cancelled." i don't mind that it's cancelled, i just wish there was empathic communication regarding that. Karly didn't even say anything like "Hey! We're sorry for the confusion and we understand how you feel. This and that happened blah blah." That is such trash customer service. If it was any other item I wouldn't have been so upset, but i did send in a $1,000 bag so excuse me if i feel like a little decent customer service is warranted.
Great marketplace for quality secondhand items
I’ve been using thred up fo over a year now, and I would definitely rate it at 5 stars. I use the app mostly for business casual and exercise clothing, and I’ve had no complaints about the quality of the items I’ve received. I usually stick to items listed as “like new,” and they really do come looking like new. There was even one situation where I had ordered and paid for an item listed as like new, but it turns out there was a small hole that their initial inspection had missed. Well they caught this mistake before the item made it to me, refunded me my payment, and I still received the item as a “flawed freebie”. I didn’t have to do a thing! This kind of quality control puts my mind at ease when shopping with this company. As for selling, they are clear not to expect much for your items. I sent in a bag of items I was going to donate anyway, with low expectations, and received a modest amount for them that I was satisfied with. If you want to receive top dollar for your used items, then you can go to the trouble of setting up an eBay store, creating listings, and shipping to buyers yourself. As for me, I was happy to let thred up do the work for me for a small payout. Overall, I would definitely recommend thred up.
Easy to use
This app is very easy for me to use and search for items. I think in general they do a great job of item description but sometimes they're off with the color of an item or with the proper measurements, which means you either have to return the item (if it's returnable) or keep the item even though it wasn't the color you wanted. Overall, I continue to love this company because you can get some really good deals. I just don't suggest buying jewelry from ThredUP. It's never as described and often looks a lot cheaper in person than it does in the picture. Plus you cannot return the jewelry items ever- even if they didn't describe it properly.
Also in the rare occasion that they "cancel" an item they won't tell you beforehand unless they've recently changed their policy. I contacted customer support after I realized the item has been cancelled and they didn't send me a notification. The customer service rep was just like oh sorry we couldn't locate the item, which really doesn't make any sense.
That's why I downgraded the rating from five stars to four. I still highly recommend this site but you do have to know the ropes- do your research on sizing and don't buy an item that says "final sale" if you're not sure is going to fit, or you'll be upset if it's not what you wanted because it's not returnable.
Lots of Potential but Limited Audience
I like the concept of thredUP a lot, and the UX/UI is seamless. Great customer support, great aesthetics-- all that is there. But the actual selection of clothing they have to offer is..... not really geared toward a demographic that is most likely to be really into thrifting. And that's millennials. I don't know how to put this nicely, but 90% of the clothes look fresh out of the wardrobe of a white suburban mom. There's nothing wrong with that style, but the young generation is more eco-conscious than ever, and these clothes are not what we're looking for! We can honestly be your best consumers if you just gave us trendier, bolder, more recent styles. Everything here looks like it's been sitting in your warehouses since you bought them from a mother back in the mid 2000s.
I love the app so much though and have found some good pieces. I whole heartedly believe in thrifting and the good it can do for our economy and environment. So please, recognize our consumer potential. Hire some more young people to help you decide what kinds of clothes to buy from people who send in boxes for a clean-out. I'm desperate for more options. Millennials have the potential to be your greatest customer-- we're more likely to buy secondhand than older generations are! Just give us something that actually suits our age range, and I promise you we will swoop it up
Atrocious Customer Service
I purchased an item on ThredUP as part of my first order. The item that arrived was 5 sizes smaller than the size advertised, because someone thought they saw a “1” in front of the second number. Needless to say, I couldn’t possibly fit into the item and was disappointed. I notified ThredUP through the app and they asked for photos to prove the discrepancy, which I sent right away. I didn’t hear anything back for several days, called the only phone number online I could find and left a voicemail on that machine. My call (made a couple weeks ago) has never been returned. I called again a few days later and it offered a support email address, to which I sent another message with photos. The email immediately bounced back. I went back to the app and have since contacted customer support another couple of times. I finally got someone to respond, who said they would do a full refund if I start the return, and she would fix it on her end after. I followed the instructions and notified via the app once the return was initiated. However, I waited to ship at first bc it sounded like I was supposed to wait and they’d get this fixed. I have continued to write them in the app and get no response. So now I’m out $50 for something I can’t wear that they mis-advertised, and I can’t get them to respond to me in any format. I liked the site at first, but this experience had made me want to never buy from them again.
Ok so I decided to try ThredUP, I have been using other selling apps and was doing just fine but I wanted to give them a try. I requested a bag which it was nice that I didn’t had to pay shipping for sending my items. I sent my items which included 5 brand new items only one didn’t had a tag and the rest of the clothes were used but still in good condition. It took a month! from the time I sent my items to them processing my items it took a whole month. Now once they processed my items I was very upset to see that for 4 of the brand new items they only gave me $2.00!!! Are you kidding me? They are selling these four items for $40 total on their site but I only received 5% of that? And all the other items were placed on consignment and for each item that sell I’m only getting between $0.35 to $1! Not to mention that one of the brand new items I sent with tags was not even listed along with other used items that were also not listed I wish they would tell me what happened to those items if they are donated would like to know where is it going to but have a feeling they are just profiting from donated items from their customers. Anyways lesson learned I’m never selling to ThredUP again nor even buy from them. Just save your time you can make more money by selling your items on websites like Mercari in which you keep 90% of your sales and Poshmark you keep 80%.
Ok for buying but do not sell
This service works well for purchases. I’ve had some very good luck and have used the option of store credit to avoid the high return shipping charge. However, their payout are EXTREMELY low. I would definitely NOT recommend selling. I sent a couple of items that were essentially new (for example, a coat worn a handful of times and a brand new pair of pants worn once) that were not accepted. They accepted over 10 items for around a $13 payout and sell those items for around $150 on their site. Doesn’t feel like a fair rate. I will say, their website does say the payout will be lower than consignment stores or selling on your own. But the rejection of essentially new items makes me skeptical about how they choose items and made my expected payout vs my actual payout very disappointing. My advice would be to go to a local consignment store where you have the option of rejecting their offer. Or just donate and take the tax deduction.
To the app/service—perhaps sending the reason items were rejected with the payout email would help people have more success selling. I sent a pair of Ann Taylor pants I wore one time that were rejected. With no information about why I just don’t have a ton of motivation to try to send in another bag.
Great concept but app is faulty and item descriptions are often wrong
I’m updating my review. I must change it to 1 star because it is IMPOSSIBLE to reach customer service. I have made numerous attempts over chat, email, the support web page, Facebook messenger, and voicemail for several days and have not received a single response. I will not be purchasing from Thredup again until I receive a response, a resolution for my problem, and assurance that I will be able to reach customer service in the future. Currently, customer service is nonexistent.
I generally like buying from thredUP. I have found some great pieces here and the process is easy with free shipping and free returns if you take a credit. But the app crashes all the time and it can take a while for orders to arrive. Also, the filters on the app don’t always work - sometimes, adding a filter will cause MORE items to appear in the results, which makes no sense. Also, items are often categorized incorrectly so long-sleeved shirts show up in the short-sleeved category, J Jill items appear under J Crew, etc. I’ve also received several items that had damage (stains, bleaching, or even holes) that was not in the description. It’s also hard to see details in the photos on the app, so I’m often surprised when I receive an item and it looks totally different in person than it did in the photo.