Uber lover ❤️
Convenient and reliable means of transportation. Gets me from point A to point B without any stress. Tells you the cost of the drive and the time you will arrive to wherever you’re going before you confirm the trip. I love being able to see on the app the name of my driver, the driver’s vehicle, the driver’s previous ratings and the Uber drivers exact live location on a map as I’m waiting to get picked up. The contact information of the Uber driver is readily available to communicate for whatever reason; for instance- if you’re in a plaza, mall, or gated community and need to let them know what to do or where to go. You can also schedule an Uber to pick you up at a certain time and/or day, too! I use Uber to get dropped off to a one-hour therapy session and I schedule my Uber in advance to pick me up at the time my session is over so when I’m done, there is not waiting and I get right into Uber to go home- it’s such a great feature!! Another good thing about Uber is while in the Uber heading to my house, I realized I needed to stop at the store first. The Uber driver had no problem stopping and the driver waited while I got a few things at the store, and took me back to my home. I recommend Uber to everyone! 5 stars in my book :)
Needs a few things
I use Uber daily for work, and I have two massive complaints. The first complaint is that you need to figure out your GPS system because the number of times where I have had to give instructions on how to get where I'm actually going because the GPS doesn't work is absolutely insane for service has been around for as long as Uber has been around. My second complaint is directly related to the languages that your drivers speak. You should be able to give people the option to select a driver based off of the language that they speak as a primary language. I do not speak Creole I do not speak Spanish and therefore it is not right that I should have to be subjected to a driver who does not speak my primary language and run the risk of making me late for work or have to drop me off elsewhere and I have to walk where I'm going because they can't understand where I am going. I honestly can't tell you the number of times that I have had to cancel trips because the driver doesn't speak English will not answer the phone and cannot understand text messages that I send them instructing them to where I actually am. So instead of giving your riders the ability to choose what music is playing, which honestly is a stupid option, how about give your riders the ability to select the primary language of their drivers. Being able to guarantee that the driver than you were being picked up by speaks whatever language you speak as a primary language would be an invaluable tool.
Firstly, let’s talk about the poor GPS system Uber has as of late. I’ve have three Uber’s cancel on me in one day while I was trying to make it to work on time bc Uber put the wrong location for my pickup even after I chose my home as the pickup location. This has happened on several occasions and I had to dispute cancellation fees and ride fees. Then, on more than one occasion I had the unfortunate case of my Uber starting the trip without me in the car and I had to cancel the ride and again dispute cancellation charges. And last but not least I want to touch on the Ride Pass and why I advise that you don’t waste your money on it. The way the Ride Pass is advertised you would think that you get a set fare for all of your rides as long as they’re within New York City. Well that couldn’t be further from the truth because as it turns out the “set fare” only applies to the places (to and from) in which you were going when you purchased the Ride Pass. So let’s say you were going from home to work and they gave you a set pool price and a set X price that only applies to you going from home to work and back. Every other ride is priced at the flat rate fare and it’s subject to change every time. All and all it’s a scam, ten dollars isn’t much but it’s the principle and the false advertisement that’s going on with the purchase of a Ride Pass. So if you want to save yourself ten dollars I say skip on the Ride Pass and just stick to the regular prices.
The worst customer service you ever!
By t dizz
Uber is Uber, it’s as good as lyft but pricier, we call know what we’re getting with Uber. What you may not know is the customer service is an absolute joke. They literally won’t give out a number to call or email, and as far as I can see online, they literally don’t have one (even though their website currently says they do give you the number), or if they do they’ve done a great job of making it very unintuitive to find. What they do is, give you a preset list of 4 or 5 possible issues you may have with a specific ride (so no complaints if 5 drivers in a row cancel right before they are at your location). If you click on the thing from the list they just run your trip through some automated program that determines if you get your money back. My most recent incident my driver took a terrible route, then took two wron turns, adding 30 minutes to what was originally estimated to be a 30 minute trip total, and the navigation app he was using said it would be another 30 minutes. At that point it was literally quicker to walk the last 1 ½ miles. So I got out and walked, but it shows up as me having completed the trip, so whether I select driver took poor route or trip was too long, it just spits out an answer based on incomplete information. Clear lack of effort on their part, luckily for me they have competitors that care about the customer experience more then they do.
Would have been five stars, except for the extreme fluctuations in the fee.
Would have been Five Stars, except for the rate structure. Like many, I recently got stuck in The Atlanta airport after a blizzard dropped an incredible 1 inch of snow. After spending way too much time in an airplane on the ramp the flight was cancelled. No rental cars or hotels. Decided to check Uber for the gate from Atlanta to Columbia SC. First time I checked it showed over $500 for an economy car. Ruled it out at that point. The boss wanted an exact number so I checked again, due to old timers disease. Price fifteen minutes later was $377. That made me curious so I kept checking the rate. The price fluctuated wildly from a high of over $600 to a low of $189. I waited until the price was sub $200 before I booked. First driver cancelled before he picked us up. Got billed $6 because the driver most likely didn’t look at the destination until he was almost ready for pickup. Had to start the process over again at 3:30 am but finally got another $189 rate. The fact that I can get a car at that time of the morning to make the trip is great, but the rapid and extreme fare changes are ridiculous. I can understand adjusting prices based on demand, but increases of 300% over 10 minutes is extreme. Will use again, but if you are going further than around the block, it may pay to check the fee multiple times before formally requesting the ride.
Pickup times getting worse and worse
When deciding wether to use Uber, Lyft or take a taxi, I need accurate pickup times. Increasingly, they are wrong and seem to be a bait and switch. Routinely, the app says, for example, it will take 3 minutes to be picked up so, i request ride. But as soon as a driver confirms pickup, the time until pickup becomes a lot longer. And regardless of the pickup time listed, 9 of 10 times it takes considerably longer for the driver to arrive. I can’t tell If this is an app or driver problem or both. Regarding the app, it looks to me like bait and switch. Get me to select a ride with short pickup time, and suddenly after selecting the ride double it or more. And even the extended time is wrong and the driver takes longer to arrive. This problem continues to worsen. I also now sometimes see drivers not responding to rides, at least on the app. On the driver location, I’ll see a driver sit without moving for minutes before coming to get me. I don’t know if it’s a problem with the app or the driver accepting a ride and taking his to time before coming to get me. This happened at an airport pickup last night again. I walked past the cabs because it showed a 3 minute pickup time But actial pickup was 10 min and i could have practically been home already in the taxi. For the first 5 min the driver sat where he was when he accpeted to ride. I need reliability.
Avoid until the apps many bugs are fixed.
The driver's app must be broken as uber seems to feel the need to call the rider and ask them where they are and where they're going. Perhaps, the drivers aren't able to see what the customer has typed, the map, the address, gps, the live blue dot and the live symbolic car that represents the car that the uber driver is driving. Those all must be buggy as well. Maybe, the maps are incorrect, too? The drivers can't seem to use gps and a live location from the passenger (blue dot) to find where they're going or where the passenger is waiting.
Rating system has problems as well. Star ratings can't be used to choose a driver. If the driver accepts and he or she has a low rating, you can cancel, but expect to pay the penalty fee. Driver's cancel all the time, but are not charged a fee. Perhaps a system error is to blame as no one would chose an arbitrary rating system except an old tv show where the points don't matter.
Final app issue: wait times. When the app says, five minutes away, it really means 12-15 minutes away. You can cancel, but your credit card will be charged each and every time unless you dispute the charge. Maybe, it's supposed to be like that? Seems counterintuitive, and unlike a similar app that doesn't have incorrect wait times, penalties for customers and an arbitrary rating system where the points don't matter. The drivers on that app just do their job and silently come to the blue dot.
This is my first time using Uber and my first time to write a review about anything. I’ve never felt the need or the want to do so before this but after reading all the negative the reviews when I downloaded the app I felt that I needed to. The only reason I downloaded the app after reading one bad review after another was because I had no other option.I had missed the last bus running for the day and couldn’t get a hold of anyone to get a ride from. I was stuck and my phones battery was low from calling people. Now I’m desperate So I very reluctantly Downloaded The app. I was skeptical And was ready to deleted the app at the first sign of any problem. I was quite pleased to find that app was straightforward and very easy to use. After entering all my information and my destination a pick up time was Scheduled. I didn’t have to wait long and I received a text when my ride was a minute away. By the time walked outside the driver was pulling up. My driver greeted me nicely and he was very professional and polite. He chose the fastest route to my destination drove the speed limit at all times and was all around a good driver. I have to say my first experience with Uber was great and would definitely use Uber again.
Uber is like the Bitcoin trend, it will eventually be of little to no value.
I too, was sold on the idea of cost effective ride sharing. Until these past two years Uber has been in the news media almost daily, of a sexual assault, or involvement. Beyond that, I was an uber driver that got approved to drive in the Flagstaff market June 2016, while Lyft denied me. After 4700, trips and a high rating of 4.96(5 is the highest) I got waitlisted after Checkr decided to consider the charge that was there in my background when I first got approved. Having said that, my hopes of the future with uber, is out. As well, support, and praising their company. It is simply a get rich scheme they tried on us general population that’s costing them millions of dollars due to lawsuits, not really being covered by their ride share insurance while technically it’s illegal for us drivers to use our vehicles without our own commercial insurance. In addition, it’s illegal to use a personal vehicle for business use under a financial loan. If they find out, just like your insurance provider, you will not be covered and held responsible for violation. Please, general population, do not use uber because technically you’re not covered if something happens.
Service went way down hill
When I first started using uber it was fine, but now it takes 10+ minutes for my rides to get to me even though I live part time in a really popular city (Phoenix) and there have been MANY MANY times where a driver is driving away from me, sitting in one spot, WASTING MY TIME, and I can’t cancel the ride without a fee. I have places I have to be, work being one of them, I can’t have drivers wasting my time. I already have to spend money on a ride, I shouldn’t have fees for bad service!! Right now as we speak my driver has been “completing another trip” sitting in the same spot for the last 10 minutes and I shouldn’t be charged a fee because my driver doesn’t want to do his job. And now he’s driving AWAY from his drop off spot for his other trip, making my wait time way longer. I’ve been waiting 20 minutes and he’s still 13 minutes away. This is ridiculous!!!!!! I’m paying this guy $23 he does not deserve!! By far the worst experience I’ve had. I’d use lyft more if I didn’t have some of the same issues sometimes and if they weren’t occasionally more expensive. I don’t know why these services went so down hill. I dread using uber to get places now because I know I’m probably going to have an issue. You bet my current driver is going to get an awful review. Give people the option to cancel rides without fees!!! We shouldn’t have to deal with bad drivers!