Still Needs Improvement
Zillow does not worry about facts and their information can be very inaccurate. I was advised by my realtor to avoid using Zillow because of inaccurate information. The Zillow website is very user friendly, but just beware it can be misleading. After I bought my new home I “claimed it” on the Zillow website. They are showing I purchased the home for much less than I did, but they will not correct this information. I called the tax office just to be sure nothing bogus was going on. It turns out my info and the tax office is the same. So long story short, Zillow is not concerned with showing us inaccurate information.
Update: After several email exchanges, scanning and submitting documents proving I was providing factual information, Zillow corrected the information I was disputing. The person who helped me seemed polite and helpful. So I changed my review from a 1 star to 3 stars. The reason for 3 stars is I still have several problems with what happened. First off, I still do not know why false information was provided. Second, I do not know why it was so hard to have the information corrected. Third, and this is my biggest problem...I have asked Zillow repeatedly where did they get their incorrect information, and Zillow has never responded to my question.
Miss aerial view in newest upgrade (9/17)
By Man Rabbit House
The aerial view feature of the map function was one if the most important sources of information to me in selecting potential homes to see. It has now been replaced by street view, which in my opinion is NOT needed, since EVERY listing with photographs will have a picture of the house from the street. Plus the street view does not always even capture the house, as there are sometimes terrain, vegetation, or lot issues that tender the street view less than helpful. The now lost AERIAL view not only allowed me to turn the view to see house and nearby properties from four angles, it also allowed me to see details of the terrain (hillside lot, going up or down, how flat a flat lot, sometimes could tell if room between house and lot line for car to access back yard, etc.) NOW WITH THIS FEATURE MISSING, it will be a lot harder for me to determine which homes will qualify for my interest (I am an out of town buyer). Hopefully there is SOME OTHER APP that I can use instead of the updated (I won't say upgraded) Zillow.
I have been pleased with many of the features of Zillow, and would have given them a four or five rating. THIS ONE FEATURE IS SO IMPORTANT TO ME AND MY DECISION INFORMATION, I am going to have to lower my rating to 3.
Some issues, but overall the best for real estate perusal
Yes, there are issues, some that are beyond aggravating. Yet it is the one app I go to on almost a daily basis for 2nd home and vacation condo shopping, or to just look at dream homes in new areas. On my iPad, most recently the app just locks up, requiring either a restart or deleting and reinstalling the Zillow. Ultimately I’d love to see 3D street viewing as an option, and the return of image saving and saving to room choices...I lost all my Dream Kitchen and Master Bath photos saved from homes we traveled to Georgia to visit. Why did this option go? You can still screenshot an image, so privacy can’t be the issue. On the plus side, the option to connect with the agent, the display options, the filter features, and overall presentation are pleasant. Decent control over search saves and update notifications as well. I read another viewers issue with incorrect information, but when I cross-check w/other real estate apps, it looks as if it is the owner or agent that is supplying incorrect information, as it is consistent throughout all the apps. Thanks for fun home shopping and comparative analyzing, Zillow!
Went From Best to Worst
An example of a company being unresponsive to customers over the years, and failing. This used to be the best real estate app out there. It used to give you an advantage over realtors to see the valuable info, or potential discrepancies with listing prices. But now they are outdated and out paced by the others.
Info and status takes longer to update than on competitors. Z-estimates used to be spot on, but now they’re 100k below market in the neighborhood I’m looking at (20%!). This damages the market. They are measuring value based solely on house square footage. So if a house is 20% smaller than comp sale, it estimates 20% lower value. No other factors considered, like same neighborhood, larger lot, pool, the fact that NO HOUSE in the city is selling for less, and it’s a seller’s market. So buyers see this estimate, and there’s huge discrepancy between their expectations and the listings which go immediately to pending. Then they lose out/ chase market.
Also, I know people have been complaining about the non-close-able listing list that takes up half the screen for at least 5 years. More like 10. I know because I complained to them back then. Is it really that hard to hide the list?! Their competitors listened. Get the competing app. This one’s obsolete.
Kymry Perez @ ReMax Realty
We have had several real estate agents in the past, two with local companies and discovered through Kymry they can be friendly and also take care of business. In our experience the others have been uninterested in anything more than making the sale and moving on. When we decided to go with ReMax all that changed. As soon as we met Kymry Perez we knew she was on our side. We discovered she wanted the very best for us. Selling our home could have been very stressful and at first it was until Kymry came to our aid. She has to be the most knowledgeable and professional agent we have ever had the pleasure of working with. She knew exactly what we had to do to put our home on the market. Her little touches like flowers, lighting and non clutter ideas plus her sacrifices and time were invaluable in the sale. We expected to wait for quite a while to find a buyer. Kymry not only got us exactly what we asked for but sold our home in a matter of days! I would give her five plus stars. Her diligence is impeccable.
Lawrence and Darlene Dolan
Saved homes sort and filter not working
I couldn’t find a place to submit feedback or ask for support specifically for the app unfortunately so I came here hoping the developer will see it. The app for the most part is decent and does what it aims to do, which isn’t very complicated. The one thing I’m frustrated with lately is that the “newest’ and “recent change” sort on my list of saved homes is not working in the iPad or iPhone app. I compared it to what I see on the Zillow website. The website is accurate- my saved homes shows me the homes I’ve saved recently in order from most recent to oldest. In the app, the homes listed under my saved list populate in a order that makes so sense. I am home shopping and have saved many listings over the years, but many more recently. I have a very hard time finding the ones I save in the last few days because my saved list shows random houses I saved years ago instead of my newest listings. Please fix this. Having a saved feature isn’t very useful if I can’t easily sort my saved listings and find the ones i need to look at.
Love Zillow....hate the app
I LOVE Zillow and all the options they offer when looking for a please to call home, whether it’s temporary or permanent. But I only have a good experience when on my laptop. I got the app on my phone thinking if I’m bored, I could just pull up the app and search through houses in my specific filter. This is not the case, well for my app at least.
I create a filter (2 bedroom, any bathroom, home type: house, and the rest is any) and it’s shows I have 16 options! Awesome! So I start looking and click on one house, look through pictures then go back to check out another. But it changes. Now I only have 4 options? I’m confused but I still click on another house, I look through the picture there and then when I go back again to look at the other ones, there are NO RESULTS. I don’t understand how this is happening and I feel like everything I get on the app it glitches out. Sometimes it finds houses and the next minute, there’s none.
I really wish it didn’t do this because I love looking at house!! Zillow is amazing but I personally have app trouble!
Great/ needs improvement
I love this app! There are some things that would really be helpful though. Some of the people I agree with. The aerial view back would be nice. The lot line feature is just not the same. I disagree w/ the street view not being helpful. I too am an out of town buyer and appreciate being able to “walk” around the neighborhood to see if people keep their properties up. You can have a beautiful little house sitting in the middle of a big dump, Or across the street from rundown down low income housing units, or right next to an abandoned oil rig. A picture of the front of the house just doesn’t tell you anything about the neighborhood. I say, keep Street view, get rid of lot lines and or add the aerial view. It would also be nice to be able to save a “definitely” list of houses and a “maybe” list of houses instead of just one long list. It would also be nice to have a sort feature that would sort them by location. Some of us are looking in multiple towns. I love this app, but it could use a good polish.
Great features IF you can figure out how to use them all...
I can't begin to list all of the features that Zillow provides to the prospective home buyer. Generally it's been a great mobile app. However, here's a handful of concerns: First, when you search it doesn't always find all of the houses that are listed using the filter parameters you put in. Second, it doesn't always show the houses that are listed by other "realtor" apps. Third, it's just kind of difficult to figure out how to get it to search for a larger area than just the city. We live in a smaller city (Amarillo, Texas) that has a lot of rural areas around it and would like to include those areas in our searches, in addition to some of the closer small towns. Fourth, just figuring out how to search and save a search is a bit challenging. In conclusion, as I said earlier, it is a great app that is loaded with features, and I will continue to use it as my main source of real estate information, but I just wish it was a little easier to navigate.
Antonia Quanstrom Rocks!
My sisters and I had the sad and daunting task of selling our family home of 51 years. After seeing Antonia's for sale signs all over our parents' neighborhood, we decided to contact her. Upon our first meeting we were struck by her joyful spirit, warmth, and enthusiasm coupled with her knowledge and professionalism. She is the top seller in the Saranap area, and it was easy to see why. She expertly guided us through all of the inspections. She had great recommendations for the inspectors, painter, stager, grout repair person, hardwood floor refinisher, and countless others involved in the transformation. Antonia and her assistant Renee were helpful and kind and they were always available to talk to. Antonia was a strong negotiator. After only a week on the market, we received multiple offers well above the asking price and Antonia expertly guided us through them all. My sisters and I highly recommend Antonia. Her personal attention to detail and expertise can't be surpassed.
Debbie Wall, Walnut Creek