Hardly works; useful features aren't there; useless features abound
When I open the app, it's very good at wanting me to enable Location Services (no thank you, but of course there's no Dismiss, just Remind Me Later).
When I'm actually in the app, it lists my name and my account number but says Membership Expired with a link to renew my subscription. When I follow the link, I have to enter my email address and password, although I'm already logged into the app. (And BTW, Touch ID would be a nice feature, but it's nowhere to be found.) When I signed in, the screen flashed about 20 times before talking me to a page that advised me that I'm on Auto Pay and I currently have no payments due; my subscription actually renewed five months ago. So why does the app think I'm excited? Who knows?
Where do you see the details of your plan? Under Membership? Nope. Who knows? Do you know how many miles your plan covers? If not, you probably won't find out in the app.
There are many features in the app, like Insurance, Add a Driver, etc. But since I don't use those, I can't comment on them. Honestly, I went to try them just now, but when I tapped the menu, the app crashed and closed. So there ya go.
One star rating, because 0 doesn't seem to be an option.
Terrible Customer Service
First, I was very concerned about allowing the app to know my location at all times. Fine, I understand I guess people can move their car if they are in a dangerous spot waiting for assistance. I login and enter in my data after waiting on their phone line for over 30 minutes, THOUGH THE CALL ONLY SAID THERE IS 10 MINUTES OF THE WAITING. So good job triple a, you made me down load the app.
Second, the estimated arrival time of help and the request detail is beyond terribly calculated. The app suggested that a technician should arrive by 45 minutes. I sat and waited. It was past 48 minutes I got a call saying that the technicians should be on there way in about 45 more minutes. At least be honest about the estimated time of arrival. Just say it will take 1:30 minutes. This is what happens when monopoly takes place. The top companies will not try at all to satisfy their customers because they have a long history or they are the only go to car assistance service.
I am truly disappointed in this app and the company. Who knows when the technicians will arrive now. That last 45 minutes could turn into another 45 minutes.
Results are ridiculous.
By Simple Solutions.
If I get to a traffic light and the light turns green, I am dinged because I use my accelerator to pull away from the light. If I drive along a road and see an accident in the middle of the road and ease around it, I get dinged for not being alert and adjusting my speed and drive direction irresponsibly. We have a mile long dead straight road near us along side corn fields. It has a 40 mph speed limit. If I drive behind a cop car at 48 mph I get dinged. I readily admit that this road is dangerous at night due to dear crossings. Then too everyone sticks to 40 mph when they see the cop at the top of the hill trying to make up their revenue shortfall for the month. My car has safety features that automatically shuts off all iPhone technology except for hands free telephone calls. And yes, you guessed it, I get dinged for using my phone for texting or answering emails, something that is near impossible to do, but AAADrive dings me for doing this even if I never do it. Bottom line, this is a very immature app that needs lots of work to record valid and sensible results.
Differences between phones
My husband & I use the AAA Drive app because the higher our score the bigger discount we get on our car insurance premium. However, it seems that my iPhone5S records a lower score for the same trip in the same car at the same time than my husband’s iPhone5S. The phones were right next to each other in the same position. On one trip, my phone started recording 2 minutes later than his phone.
In addition, it does not seem right that I always get “dinged” on “steady driving” when I drive in Madison, even when my Prius ‘score’ is high regarding acceleration, stopping, cruising. Starting & stopping is what city driving is. It is necessary to stop for stop signs/lights & to start again when it’s my turn or the light changes.
I’d like to know what the algorithm is to calculate the composite score. Is it multiplied by the number of miles? So longer trips = more steady driving weighs more than the shorter trips with lower steady driving scores?
As a AAA member I use this app for everything to do with travel. There are some glitches that can get frustrating but for the most part it is easy to use and very helpful. I love the “lowest gas price” feature. I’d like it if you were able to book flights without going through a submenu.
This app has become horrible. It used to be at least a little user friendly but now they want you to re-enter all your info EVERY time you use the app for anything. Signs me out every day then never remembers my AAA member number or the info needed to book reservations. Last flights I booked, my airline ticket read Alaska airlines when I showed up to the airport with just enough time to make my flight I was told the ticket was actually American Airlines and I missed my flight because it was clear across the airport! I just deleted after trying to log in with all my same info that works online and the app wouldn’t sign me in.
Worked like a charm
I had the first opportunity to actually use the AAA app to summon roadside services tonight. I already had my number in so it was all set to go. It had my location on the GPS and didn't need any additional information. It summoned the tow truck immediately and gave me a time estimate of 45 minutes. Two minutes later that time estimate was updated to 20 minutes. Ten minutes later the truck was there, loaded my car and took it to the mechanic. I've never had such efficient service from AAA over the phone in the nearly 40 years I've been a member. I'm totally impressed and am making sure the whole family has the app.
Rating decreasing over time
Once I downloaded the app, I opened it up, and loved what I saw. Great piece of work, stored my card ID, has all sorts of service features, and is decently responsive.
But the story doesn’t stop there. I downloaded the app on the side of the road, so I could get roadside assistance. I started a request, and 2 hour wait. Very easy and intuitive to start a request. Easy to follow up call.
On the line with the representative, figure out a way to speed up the request. But nope, the app doesn’t reflect it.
Get assigned to a tow truck driver, app has all the bells and whistles to show this, but doesn’t
Tow truck driver is on his way, app is supposed to track him, but doesn’t.
I am now sitting here, learning how many of these great looking features do not work. And there are more than a few.
Oh and added bonus. While figuring out if a tow truck driver could be here faster, the AAA rep let’s slip that their systems supporting app are both slow and take a while to update, and it’s much easier and faster for them to do things phone.
Overall, very disappointed. This is for the most part a good looking app, and has potential. But the fact it’s so slow, not well supported by it’s company, and the nature of the service is kind of emergent means that I’M not too impressed
By far, worst app on my phone.
I was told that to get a discount on my auto insurance, I needed to install this app on my phone and all the drivers in my household. I was told it was no big dead.
Before this app, I only charged my phone at night. Now I barely make it to 4pm. This thing is always tracking. Constantly telling me that I’m by a sprint store or I’m near a 1-800 flowers. How can I be near them, they are internet based?
The tracking app is extremely inconsistent. It tells me I have distracted driving even when I don’t use my phone. I wrote a comment and was told “Thank you for contacting Member Relations. I can assist you with AAA Drive. The distraction score is a proxy for the level of distraction that you tend to experience while driving. It could be severe movement of the phone, talking on the phone, texting, touching your phone and also using your Bluetooth. “.
So AAA doesn’t let you use your phone (even hands free) while you are driving. No navigation, no music. If someone calls or texts you-ding goes your score.
I can go on and on about all the shortcomings of this app, but I doubt AAA cares. I’m all for consciously being aware of my driving habits, but most of the negatives are not accurate.
I wish there was a way to see the debug logs to see what this thing is doing.
Start from scratch
This app used to be pretty good. I used it all the time to show the map of gas stations and prices. Ever since an “update” I can’t even log in. I get stuck in this loop of being asked to agree to the terms, when I agree it tells me to download the other AAA app. I figured they were getting rid of this one and transferring people to their newer app. I tried that and that one is even worse! My husband tried downloading the apps with the same results. These apps are completely useless! They error out before you can get anywhere. What a waste! I tried to use the contact form to inquire about my issues and more than two weeks later when I got a reply was told that issues with the app should be directed to my local AAA office. Why?! Since when does the AAA office in town have an IT guy ?! Useless! Both these apps are being deleted.
Sitting on the side of the interstate...
By Needs a 12 step mtg
... with a flat tire. My bad, didn’t have the app DL’d, so loaded it, got member info in, got assistance requested. CUst Svc calls asking for my location... no, no mike markers, driving a route freq driven, not paying attention to where on the interstate I am. After 10 minutes on the phone, finally dealt w/, going to find a tow truck & will lmk when there’s more info- ie, ETA, who, etc. keep getting push notifications that truck is on the way, but every time I open the app it freezes, screen goes black, & then home screen pops up. Now I see there are 2 AAA apps that seem to have the exact arm functions. Both apps have <3 stars. Both updated 2 weeks ago... huh???
Now, I just got a call from the driver & they were given wrong location!!!!! This is really my 1st time having AAA, and this was anything but quick, simple & easy!!