Why changed the UI when things weren’t broken?
The new UI used obscure icons, tucked away commonly used functionality underneath these icons, and then promoted elements that do not matter and let them get in the way of the presentation. For example, I see big blocks of empty space along the top of the screen, while each block only has the text of the attendee names. And those blocks clipped off the space for the main presentation. Not only that, once you minimize the attendee blocks, then there is a giant empty block overlaid ON TOP of the main presentation, and again that block only had the speaker’s name and nothing else. As if they were not enough interruptions, every time someone joins or leaves the meeting, the whole button row comes up on top of the presentation to show you who is joining or leaving. Seriously, who designed this UI? I understand those big attendee/speaker blocks are intended for video conferencing, but the app should be smart enough to shrink these gigantic blocks when attendees are not showing anything. Last but not lease, the main presentation area is mission-critical. It should be left alone and not having any UI controls popping on top of it; otherwise, some important text/graphics in the presentation may be blocked from view, causing the attendees to miss out on that information.
Functional but too often requires repeating setup and sign-in
Once signed in and setup as desired, the mobile app is functional and useful, but the developers need to remember the primary use case of the mobile app (from my perspective at least) is to be able to join meetings while on the move (such as when driving to the office, etc.). When at the desk, I'll use the desktop/browser interface. The mobile app needs to be better optimized to not constantly require re-authentication and setting up. Security is important but as always needs to be designed in conjunction with usability. With the desktop interface, I am never/rarely re-prompted for my credentials because I saved them in my browser's password manager. With the mobile app, there is no such option. Fortunately, this app recently gained support for touchID, which improved usability immensely. However even with that improvement, I am forced to re-enter my account ID and phone number and my desired settings every time this app is updated, which seems to be every few weeks. Very inconvenient since that usually happens while I'm on the road and trying to join a meeting right away.
Needs participant response tools
Missing participant response tools like raising your hand to get moderators attention. Mute and unmute does not always work. I understand moderator can override the mute function but in an interactive session sometimes there is no way to get the attention of anyone except by turning on video and waving madly until someone notices you or holding up a sign. Very frustrating. Really would like to see the hand raising ability and even the coffee break icon.
Ability to log on is very good. Just need to be familiar with the initial set up when logging in. Specifically you need to answer if you are going to get your audio from your cell or through the internet. Use my first generation iPad Pro on weekly webinars and it works great and the ability to attend my webinars from anywhere is fabulous. Many times I am logged on in the early morning hours and use my Bluetooth apple AirPods and it makes life easier while lying comfortably in bed. Will rate it 4-5 when additional basic features of desktop version is implemented.
It's decent, not spectacular
On iPhone 6:IOS 10.3 because of IOS11.x power management fears. IOS10 is power management is freaky bad enough.
Pros: Webex app provides easy direct audio over data or call-me-back feature when data is worse than cell audio. Auto-mute upon connection is an excellent feature! Chat is usable, if a little clunky to reach at 2 click-levels from slides both directions.
Cons: The audio seems like it requires a better data connection than it used to. I remember decent communication on Airplane WiFi a couple years ago. Now that all the airlines are advertising "faster" data, I rarely can hear/talk over Webex.
It would be nice if there was a minimal chat interface that's usable while watching the slides. Highly technical presentations generate a lot of questions (submitted via chat) and require reading slides for details. Too much material is missed in the time it takes to type a question in chat.
I also don't see the hand raise and other basic tools that should be easy to implement.
Re-authentication while driving is a serious PITA! Provide a grace period when re-auth can be skipped or build a hook that notices my password manager and prompts to open it like a couple other apps do. Or maybe just program it to delay re-auth until I'm NOT joining a meeting at the last minute. Perhaps only prompt when more than five minutes early or as the meeting is closing. Seriously, I wouldn't be using the app if I had time to boot the laptop.
By Princess Morning Glory
I like this app due to convenience of my web meetings so I can stay at home. I have four little ones so this feature is a super necessity in my life. However I wish that this app could haves "raise hand" button to allow people to not interrupt if it's a call in/demo video rather than a face to face meeting. It is hard to not hear over voicing from everyone trying to ask a question. It will state who is "user 1 is speaking" but if there is more than two or three users it doesn't show and then we all try and speak at the same time. So having a button to click to allow the meeting coordinator(s) to let one in at a time could possibly be helpful. Otherwise a multiplayer view option should be available if we use a large tablet or laptop. I like how I can use my small iphone 7 to use this on the go though. 👍🏻
Getting better over time.
Reading some of the older reviews and it doesn’t match up with my experience lately. In 2018 the experience has overall gotten a lot better with time especially when my company has gone to a newer Webex URL. I suspect there were changes on the back end. It has all my needs of allowing me to join meetings without fumbling while driving. I don’t have any authentication issues. And I get all the audio options I need and they work. I come from this mainly as iPhone 7 Plus and iPhone 8 user. I did have hiccups on my iPhone 6 but am not experience any like that since upgrading to the 8. Participant response features. If they are included I can’t find them. Still would like to raise my hand to ask questions for the larger sessions.
Thank you for continuously improving the experience. Keep it up.
Separate audio hookup is a design flaw
So, I am using all kinds of conf call apps - zoom, Webex, Skype goto, etc etc... - Webex is he worst.
Why? Primarily because of the separate/disconnected audio hookup, and because of the different way it works on iPad vs iPhone. On the iPhone, you have to call in or it will call you, which means now you’re call options are gone (yeah, multitasking). On the ipad, it can offer direct audio integration (looks like its a customizable feature for the organizing organization). But it’s getting worse: if you are in the meeting with the separate audio, and the audio drops, more often than not, the system does not understand when you’re dialing back in again. Accordingly, it then doesn’t allow you to mute or unmetered, you not being in audio of the meeting. So you have to.... go all the way out of both audio and conference. Unacceptable!!! Keep in mind there are conference calls where the system loudly announces you leaving or entering... unprofessional!!!
Transformed my work-life and wallet
I work out of various countries regularly and connect to London and NY teams. The ability to join on a click, without any of the silly dial in numbers, and then join via internet connected audio rather than using over prices roaming services is transformational! Keep up the great work!
Future feature request: integrate with all my contacts, at work (GoodApp) and iPhone, add an icon to all my contacts, the allow me to direct click/connect with any of them, also allow me to select multiple and do an instant conf call on a click, no dialing, no passcodes, just ring them or allow dial back or internet audio connect!
Can't respond to instructors requests!
The updates are nice, but they keep adding features we don’t need and ignoring basics that we do need!
1) If you are taking a class where the instructor asks you to click the green check mark or red X to respond to their question, there is no way to do that in the iOS app. So the instructor thinks I'm ignoring them. That's a terrible oversight! This is an absolute must for the app.
2) You can't "Raise Your Hand" or ask for the microphone. This is a huge missing piece for business meetings, especially with customers.
3) Very limited options for sharing documents, screen prints, demos, etc. We need to be able to access documents in iCloud & share them on screen with everyone in the meeting.
4) There is no webex player option, so you can't watch recorded classes, you can only take live classes.
They seem to be purposely crippling the app to force people into using the PC version. But my company has switched to tablets for field reps. So Cisco really needs to get their iOS app to have the same features as the browser, or people will start going elsewhere. (My company is already testing Skype for business and Adobe’s options)
Great - once I can get on
This is really a great application. It is much better than other ones that our company uses.
It has a clean, simple, interface and is easy to start with one tap -IF- and it is a big if- it is in the mood to log you in.
I don’t know why it does not seem to remember who I am from day to day or week to week. As has been stated, I am usually using this while running to or from my car and, of course, running late, and need to get on right away.
I have two businesses and have to remember which email I am using on which phone, and which password. It has been mentioned before I set the touch ID does not work. Another, not as frequent issue, is sometimes when connecting, the screen just goes gray. I understand it may be difficult sometimes to hook up or to get a signal, but I need to know if that is what is going on.
Once on, the app seems to be more reliable and has better sound than others that we use. There have been several improvements over the past few years that make it easier than it used to be. I suppose I am spoiled, but it’s just not there yet.